[1]
Setyaningrum, F.E. 2020. Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) Methods of Exclusive Matte Lip Cream. IJIEM - Indonesian Journal of Industrial Engineering and Management. 1, 2 (Jun. 2020), 116–126. DOI:https://doi.org/10.22441/ijiem.v1i2.10220.