Debora, F., Fasa, N., Sudrajat, H. A., & Apriliani, A. (2023). Analysis of Service Quality on Lestari Seserahan SME Customer Satisfaction with the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) Methods. IJIEM - Indonesian Journal of Industrial Engineering and Management, 4(1), 78–86. https://doi.org/10.22441/ijiem.v4i1.19198