DEBORA, Fransisca; FASA, Nadia; SUDRAJAT, Hamdani Aris; APRILIANI, Astrie. Analysis of Service Quality on Lestari Seserahan SME Customer Satisfaction with the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) Methods. IJIEM - Indonesian Journal of Industrial Engineering and Management, Jakarta, Indonesia, v. 4, n. 1, p. 78–86, 2023. DOI: 10.22441/ijiem.v4i1.19198. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/ijiem/article/view/19198. Acesso em: 28 may. 2026.