AHMAD, Tita Latifah; WARDHANI, Sherly Ayu. Analysis of Service Quality Measurement at Vocational Higher Education with the Higher Education Performance Method (HEdPERF) and Importance Performance Analysis (IPA). IJIEM - Indonesian Journal of Industrial Engineering and Management, Jakarta, Indonesia, v. 4, n. 2, p. 184–197, 2023. DOI: 10.22441/ijiem.v4i2.20202. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/ijiem/article/view/20202. Acesso em: 28 may. 2026.