KRISNA, Daffandri Dwi; SUMIATI, Sumiati. Optimization of Teller Services Using Queuing Theory at XYZ Bank. IJIEM - Indonesian Journal of Industrial Engineering and Management, Jakarta, Indonesia, v. 4, n. 3, p. 440–447, 2023. DOI: 10.22441/ijiem.v4i3.21359. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/ijiem/article/view/21359. Acesso em: 28 may. 2026.