RAMADHANI, Sodik; PAWITRA, Theresia Amelia; WIDADA, Dharma. Assessing Healthcare Service Quality with HEALTHQUAL Method and IPA (Case Study: Hasanah Clinic Samarinda). IJIEM - Indonesian Journal of Industrial Engineering and Management, Jakarta, Indonesia, v. 4, n. 3, p. 559–568, 2023. DOI: 10.22441/ijiem.v4i3.21594. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/ijiem/article/view/21594. Acesso em: 28 may. 2026.