PAMBUDI, Rifky; SAFAR TOSUNGKU, La Ode Ahmad; AMELIA PAWITRA, Theresia. Analysis of Service Quality Level of Financing in Bank BTN Syariah Using the Fuzzy SERVQUAL Method (Case Study: Financing Unit of Bank BTN Syariah Balikpapan Branch). IJIEM - Indonesian Journal of Industrial Engineering and Management, Jakarta, Indonesia, v. 5, n. 1, p. 41–50, 2024. DOI: 10.22441/ijiem.v5i1.21841. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/ijiem/article/view/21841. Acesso em: 28 may. 2026.