NAUFAL, Raffi Muhammad; IRIANI, Iriani. The Effect of Service Quality on Customer Satisfaction at Apeng Auto Service Workshop Using the Potential Gain in Customer Value Method. IJIEM - Indonesian Journal of Industrial Engineering and Management, Jakarta, Indonesia, v. 5, n. 1, p. 285–294, 2024. DOI: 10.22441/ijiem.v5i1.22411. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/ijiem/article/view/22411. Acesso em: 29 may. 2026.