CAHYANI, Nabilla Adinna; ZUNAIDI, Rizqa Amelia; MUTTAQIN, Benazir Imam Arif. Analysis of Customer Satisfaction Levels Towards the Parking System at Ittelkom Surabaya using Servqual Methods. IJIEM - Indonesian Journal of Industrial Engineering and Management, Jakarta, Indonesia, v. 5, n. 2, p. 611–619, 2024. DOI: 10.22441/ijiem.v5i2.22826. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/ijiem/article/view/22826. Acesso em: 28 may. 2026.