HIDAYAT, Rahmad; TOSUNGKU, La Ode Ahmad Safar; PAWITRA, Theresia Amelia. The Influence of Service Quality on Customer Satisfaction Using the Banking Service Quality (BSQ) Method. IJIEM - Indonesian Journal of Industrial Engineering and Management, Jakarta, Indonesia, v. 5, n. 2, p. 554–563, 2024. DOI: 10.22441/ijiem.v5i2.24254. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/ijiem/article/view/24254. Acesso em: 28 may. 2026.