MUDZAKKIR, Fajar; NUGRAHA, Nur Fakhri; TAUFIK, Taufik. Queuing System Simulation to Optimize Waiting Time using the Quality Function Deployment Approach at KFC Pontianak. IJIEM - Indonesian Journal of Industrial Engineering and Management, Jakarta, Indonesia, v. 5, n. 1, p. 274–284, 2024. DOI: 10.22441/ijiem.v5i1.24951. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/ijiem/article/view/24951. Acesso em: 28 may. 2026.