CAHYA, Hadifah Mutiara; PAWITRA, Theresia Amelia; WIDADA, Dharma. Service Quality Analysis with Pivotal-Core-Peripheral (PCP) Model (Case Study: Restu Ibu Hospital Balikpapan). IJIEM - Indonesian Journal of Industrial Engineering and Management, Jakarta, Indonesia, v. 6, n. 2, p. 309–318, 2025. DOI: 10.22441/ijiem.v6i2.30449. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/ijiem/article/view/30449. Acesso em: 28 may. 2026.