SUSMITA, Aprillia. A Systematic Literature Review of Total Quality Management (TQM) Implementation in Organization. IJIEM - Indonesian Journal of Industrial Engineering and Management, Jakarta, Indonesia, v. 2, n. 1, p. 68–80, 2021. DOI: 10.22441/ijiem.v2i1.10591. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/ijiem/article/view/10591. Acesso em: 28 may. 2026.