Mudzakkir, Fajar, Nur Fakhri Nugraha, and Taufik Taufik. 2024. “Queuing System Simulation to Optimize Waiting Time Using the Quality Function Deployment Approach at KFC Pontianak”. IJIEM - Indonesian Journal of Industrial Engineering and Management 5 (1). Jakarta, Indonesia:274-84. https://doi.org/10.22441/ijiem.v5i1.24951.