Ahmad, T. L. and Wardhani, S. A. (2023) “Analysis of Service Quality Measurement at Vocational Higher Education with the Higher Education Performance Method (HEdPERF) and Importance Performance Analysis (IPA)”, IJIEM - Indonesian Journal of Industrial Engineering and Management. Jakarta, Indonesia, 4(2), pp. 184–197. doi: 10.22441/ijiem.v4i2.20202.