Mudzakkir, Fajar, Nur Fakhri Nugraha, and Taufik Taufik. “Queuing System Simulation to Optimize Waiting Time Using the Quality Function Deployment Approach at KFC Pontianak”. IJIEM - Indonesian Journal of Industrial Engineering and Management 5, no. 1 (June 22, 2024): 274–284. Accessed May 28, 2026. https://training-ojs3-publikasi.mercubuana.ac.id/index.php/ijiem/article/view/24951.