LOO, Petrus. Pengaruh Kualitas Pelayanan Dan Fasilitas Kesehatan Terhadap Kepuasan Pasien BPJS Pada Rs. Insani Stabat. Jurnal Doktor Manajemen (JDM), Jakarta, Indonesia, v. 3, n. 1, p. 1–13, 2020. DOI: 10.22441/jdm.v3i1.10140. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/jdm/article/view/10140. Acesso em: 29 may. 2026.