PUTRI, Aldila Nur Rafika; RAHAYU, Yayuk Sri. The Effect of Relationship Quality on Loyalty with Customer Retention as an Intervening Variable for PT. Bank BTN Malang Sharia Branch. Journal of Islamic Economics and Social Science (JIESS), Jakarta, Indonesia, v. 4, n. 1, p. 78–96, 2023. DOI: 10.22441/jiess.2023.v4i1.007. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/jiess/article/view/jiess.2023.v4i1.007. Acesso em: 28 may. 2026.