TUMANGGOR, Ojakma Sihar Panaili; PURBA, Humiras Hardi. A Systematic Literature Review of Malcolm Baldrige National Quality Award (MBNQA) in Organization. Proceeding Mercu Buana Conference on Industrial Engineering, Jakarta, Indonesia, v. 1, n. 1, p. 36–42, 2019. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/mbcie/article/view/20320. Acesso em: 28 may. 2026.