Application of Value Stream Mapping to Improve Service in The Departure Terminal at Halim Perdanakusumah Airport
DOI:
https://doi.org/10.22441/oe.2022.v14.i1.040Keywords:
lean service, value stream mapping, Borda method, fishbone diagramAbstract
This study aims to identify and reduce waste in the passenger flow process at the Halim Perdanakusuma Airport departure terminal, so that passenger service remains good even with limited terminal capacity. This research used a qualitative method with a case study approach. The method stages are the observation of the departure passenger flow process mapped through current state Value Stream Mapping (VSM), distribution of questionnaires to obtain critical waste with Borda analysis, and fishbone diagrams to find out the rooting causes of critical waste, the proposing process improvements, and the future state of VSM, The results showed that critical waste in the flow of departure passengers is 22.11%, which includes passenger activities waiting for the Security Check Point 1 and Point 2 queue. Furthermore, based on the current state of VSM, the lead time for departure passengers is 33 minutes 47 seconds and VAR is 20.22%. While form the future state of VSM, the lead time is 28 minutes 22 seconds with a VAR of 20.36%, resulting in time efficiency of 5 minutes 24 seconds.
Downloads
References
Ahmadi, R. (2005). Memahami Metodologi Penelitian Kualitatif (1st ed.). Malang: Universitas Negeri Malang.
Bait, S., Pietro, A. Di, & Schiraldi, M. M. (2020). Waste Reduction in Production Processes through Simulation and VSM. Sustainability 2020, Vol. 12, 12(8), 3291. https://doi.org/10.3390/SU12083291
Bouyssou, D., Thierry, M., Pirlot, M., Tsoukiàs, A., & Vincke, P. (2006). Evaluation and Decision Models with Multiple Criteria (1st ed.). Springer.
Gaspersz, V. (2002). Pedoman Impementasi Program Six Sigma (1st ed.). PT. Gramedia Pustaka Utama.
Hartanti, R. S., & Singgih, M. L. (2020). Management of redpack shipping logistics services to reduce waste: PT. PELNI case study). Operations Excellence: Journal of Applied Industrial Engineering, 12(3), 283–296. https://doi.org/10.22441/oe.2020.v12.i3.002
Heale, R., & Forbes, D. (2013). Understanding triangulation in research. Evid Based Nurs, 16(4), 98. https://doi.org/10.1136/eb-2013-101494
Ikatrinasari, Z. F., & Haryanto, E. I. (2014). Implementation of Lean Service with Value Stream Mapping at Directorate Airworthiness and Aircraft Operation , Ministry of Transportation Republic of Indonesia. Journal of Service Science and Management, 7(August), 291–301. https://doi.org/10.4236/jssm.2014.74026
Ikatrinasari, Z. F., Hasibuan, S., & Kosasih, K. (2018, November). The implementation lean and green manufacturing through sustainable value stream mapping. In IOP Conference series: materials science and engineering (Vol. 453, No. 1, p. 012004). IOP Publishing.
Maria, A., Eufrasio, M., De, D. B., Junior, M. F., Leandro, I., Rodriguez, R., & Nascimento, H. R. (2019). Applying the Lean Concept through the VSM Tool in Maintenance Processes in a PIM Manufacture. International Journal of Advanced Engineering Research and Science (IJAERS), 6(7), 137–143. https://doi.org/10.22161/ijaers.6717
Miharja, M., & Puspaningrum, D. (2017). The Potency of Halim Perdanakusuma Airport Development as Commercial Airport. Jurnal Teknik Sipil, 24(1), 19–26. https://doi.org/10.5614/jts.2017.24.1.3
Setiawan, I., Tumanggor, O., & Purba, H. H. (2021). Value Stream Mapping: Literature Review and Implications for Service Industry. Jurnal Sistem Teknik Industri, 23(2), 155–166. https://doi.org/10.32734/jsti.v23i2.6038
Stadnicka, D., & Ratnayake, R. M. C. (2017). Enhancing Aircraft Maintenance Services: a VSM Based Case Study. Procedia Engineering, 182, 665–672. https://doi.org/10.1016/j.proeng.2017.03.177
Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D (1st ed.). Bandung: CV Alfabeta.
Downloads
Published
How to Cite
Issue
Section
License
The copyright to this article is transferred to Universitas Mercu Buana (UMB) if and when the article is accepted for publication. The undersigned hereby transfers any and all rights in and to the paper including without limitation all copyrights to UMB. The undersigned hereby represents and warrants that the paper is original and that he/she is the author of the paper, except for material that is clearly identified as to its original source, with permission notices from the copyright owners where required. The undersigned represents that he/she has the power and authority to make and execute this assignment.
We declare that:
1. This paper has not been published in the same form elsewhere.
2. It will not be submitted anywhere else for publication prior to acceptance/rejection by this Journal.
3. A copyright permission is obtained for materials published elsewhere and which require this permission for reproduction.
Furthermore, I/We hereby transfer the unlimited rights of publication of the above mentioned paper in whole to UMB. The copyright transfer covers the exclusive right to reproduce and distribute the article, including reprints, translations, photographic reproductions, microform, electronic form (offline, online) or any other reproductions of similar nature.
The corresponding author signs for and accepts responsibility for releasing this material on behalf of any and all co-authors. This agreement is to be signed by at least one of the authors who have obtained the assent of the co-author(s) where applicable. After submission of this agreement signed by the corresponding author, changes of authorship or in the order of the authors listed will not be accepted.
Retained Rights/Terms and Conditions
1. Authors retain all proprietary rights in any process, procedure, or article of manufacture described in the Work.
2. Authors may reproduce or authorize others to reproduce the Work or derivative works for the authors personal use or for company use, provided that the source and the UMB copyright notice are indicated, the copies are not used in any way that implies UMB endorsement of a product or service of any employer, and the copies themselves are not offered for sale.
3. Although authors are permitted to re-use all or portions of the Work in other works, this does not include granting third-party requests for reprinting, republishing, or other types of re-use.
