SETYAWAN, Lilik. PENGUKURAN KINERJA DENGAN METODE BALANCED SCORECARD DEPARTEMEN MAINTENANCE PT BICC BERCA CABLES. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 10, n. 1, p. 85–92, 2018. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/oe/article/view/3154. Acesso em: 29 may. 2026.