NUGROHO, Arief; JAQIN, Choesnul. PENINGKATAN PERFORMA KINERJA PELAYANAN INDUSTRI TELEKOMUNIKASI MENGGUNAKAN FILOSOFI KAIZEN DAN VISUAL STREAM MAPPING STUDI KASUS PT. TELKOM INDONESIA REGIONAL II JAKARTA PUSAT. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 9, n. 1, p. 13–26, 2018. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/oe/article/view/3210. Acesso em: 29 may. 2026.