MARLIN, Syamsu. ANALISIS PENGARUH KUALITAS LAYANAN DAN KUALITAS PRODUK TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN LAYANAN DATA 4G: Studi Kasus PT. Internux. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 9, n. 2, p. 173–188, 2018. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/oe/article/view/3488. Acesso em: 29 may. 2026.