SIMARMATA, Rorio Gomgom. Analisis Dimensi Kualitas Pelayanan Televisi Berlangganan. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 11, n. 1, p. 61–70, 2019. DOI: 10.22441/oe.v11.1.2019.016. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/oe/article/view/5235. Acesso em: 28 may. 2026.