ABDUL, Fino Wahyudi. USULAN PENERAPAN METODOLOGI DMAIC DAN SERVICE BLUEPRINT UNTUK PERBAIKAN KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN PT MUTU. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 7, n. 3, 2016. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/oe/article/view/545. Acesso em: 29 may. 2026.