WIDJAJANTO, Sugiri; PURMALA, Yulio Agefa; ROSDIANA, Dina. Rancangan pengukuran kinerja layanan publik: Studi kasus pelayanan pengujian alat ventilator BPFK Kemenkes RI. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 12, n. 2, p. 145–155, 2020. DOI: 10.22441/oe.2020.v12.i2.001. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/oe/article/view/8662. Acesso em: 29 may. 2026.