MARTIA, Nur. Usulan perbaikan kualitas pelayanan penerbitan sertifikat tanah dengan pendekatan Quality Function Deployment. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 12, n. 2, p. 228–239, 2020. DOI: 10.22441/oe.2020.v12.i2.010. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/oe/article/view/8843. Acesso em: 29 may. 2026.