HALIMMAH, Zarica. Peningkatan Kualitas Pelatihan Dengan Metode Servqual dan Quality Function Deployment: Studi Kasus di Perusahaan Reasuransi. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 13, n. 3, p. 276–287, 2021. DOI: 10.22441/oe.2021.v13.i2.025. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/oe/article/view/9028. Acesso em: 29 may. 2026.