Widjajanto, S., Purmala, Y. A. and Rosdiana, D. (2020) “Rancangan pengukuran kinerja layanan publik: Studi kasus pelayanan pengujian alat ventilator BPFK Kemenkes RI”, Operations Excellence: Journal of Applied Industrial Engineering. Jakarta, Indonesia, 12(2), pp. 145–155. doi: 10.22441/oe.2020.v12.i2.001.