WIDJANARKO, Tulusiani; WIDANINGRUM, Sri; RENDRA, Meldi. Usulan Perbaikan Sistem Customer Relationship Management (CRM) CV. XYZ Berdasarkan Pertimbangan ISO 9001:2015 Klausul 8.2.1 dengan Metode Business Process Improvement. Jurnal PASTI (Penelitian dan Aplikasi Sistem dan Teknik Industri), Jakarta, Indonesia, v. 13, n. 2, p. 202–211, 2019. DOI: 10.22441/pasti.2019.v13i2.009. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/pasti/article/view/5744. Acesso em: 28 may. 2026.