Widjanarko T, Widaningrum S, Rendra M. Usulan Perbaikan Sistem Customer Relationship Management (CRM) CV. XYZ Berdasarkan Pertimbangan ISO 9001:2015 Klausul 8.2.1 dengan Metode Business Process Improvement. Pasti [Internet]. 2019 Nov. 22 [cited 2026 May 28];13(2):202-11. Available from: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/pasti/article/view/5744