NURULAFIAH, Fitri. Pengaruh E-Service Quality, E-Trust, dan E-Loyalty terhadap E-Customer Satisfaction pada Pengguna E-Banking Nasabah Bank Central Asia (Bca) Tbk di Masa Pandemi Covid-19. SWOT : Jurnal Ilmiah Ilmu Manajemen, Jakarta, Indonesia, v. 14, n. 1, 2026. DOI: 10.22441/swot.v14i1.18579. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/swot/article/view/18579. Acesso em: 28 may. 2026.