SANTOSO, Danny; MIRZA, Mirza. MODEL PENINGKATAN KEPUASAN PELANGGAN TELKOMSEL (STUDI KASUS PADA KONSUMEN TELKOMSEL DI DKI JAKARTA). SWOT : Jurnal Ilmiah Ilmu Manajemen, Jakarta, Indonesia, v. 8, n. 3, p. 589–599, 2020. DOI: 10.22441/swot.v8i3.10843. Disponível em: https://training-ojs3-publikasi.mercubuana.ac.id/index.php/swot/article/view/10843. Acesso em: 28 may. 2026.