Model ITPOSMO untuk Evaluasi E-Government: Tinjauan Studi Kasus
DOI:
https://doi.org/10.22441/fifo.2021.v13i2.001Keywords:
ITPOSMO, E-Government, Analisis Kesenjangan, CSFsAbstract
Era revolusi industri 4.0 berkembang dengan pesat termasuk di bidang pemerintahan (e-government). Penelitian tentang studi kasus penerapan e-government di lembaga pemerintahan salah satunya adalah evaluasi keberhasilan sistem informasi pelayanan data statistik bagi stakeholdernya. Evaluasi berdasarkan bisnis proses pada aplikasi yang dikembangkan untuk memberikan manfaat yang efektif kepada pengguna sesuai dengan yang direncanakan, dengan mengevaluasi kesenjangan antara rencana pengembangan dan implementasi layanan pada aplikasi. Evaluasi tersebut berupa analisis keberhasilan atau kegagalan implementasi layanan tersebut. Jika gagal, Organisasi dapat menemukan strategi rekomendasi apa yang dapat diambil untuk menutup kesenjangan tersebut. Dalam studi ini, penulis melakukan evaluasi sistem informasi statistik dengan menggunakan model ITPOSMO untuk mengidentifikasi kesenjangan desain-realitas dan mengevaluasi keberhasilan atau kegagalan. Evaluasi ini dilakukan dengan mewawancarai tim pengembangan dan pimpinan struktur terkait. Hasil studi ini menemukan bahwa proyek sistem informasi kemungkinan hanya berhasil sebagian dan mungkin akan terus demikian kecuali beberapa tindakan diambil untuk memperbaiki kesenjangan desain-realitas yang ada. Selain itu, pada studi ini merekomendasikan beberapa perbaikan yang dibutuhkan untuk menutup kesenjangan dengan pendekatan Critical Success Factors (CSFs) agar sistem informasi dapat sukses dirasakan manfaatnya.Downloads
References
M. Rahmatika, D. Krismawati, S. D. S. D. Rahmawati, A. Arief, D. I. D. I. Sensuse, and M. F. M. F. Dzulfikar, “An open government data maturity model: A case study in BPS-statistics Indonesia,” 2019 7th Int. Conf. Inf. Commun. Technol. ICoICT 2019, pp. 1–7, 2019, doi: 10.1109/ICoICT.2019.8835352.
D. K. Fu’Adi, A. Arief, D. I. Sensuse, and A. Syahrizal, “Conceptualizing smart government implementation in smart city context: A systematic review,” 2020, doi: 10.1109/ICIC50835.2020.9288656.
D. Napitupulu, “A Conceptual Model Of E-Government Adoption in Indonesia,” Int. J. Adv. Sci. Eng. Inf. Technol., vol. 7, no. 4, p. 1471, 2017, doi: 10.18517/ijaseit.7.4.2518.
Badan Pusat Statistik, “Rencana Strategis (Renstra) BPS 2015-2019,” Renstra, vol. 2025, 2015.
B. P. S. (BPS), “SILASTIK (Sistem Informasi Layanan Statistik),” in I, Badan Pusat Statistik (BPS), 2015.
S. Agustami and R. M. Manikam, “Perancangan Aplikasi Sistem Informasi Penyewaan Gedung Serbaguna Wilayah Jakarta Barat,” J. Ilm. FIFO, vol. XII, no. 2, pp. 149–155, 2020.
V. Jain and S. Kesar, “E-Government Implementation Challenges at Local Level: A Citizens’ Centric Perspective,” 14th Americas Conference on Information Systems (AMCIS 2008), vol. Paper 321. AIS, Toronto, ON, pp. 1–8, 2008.
Y. Alduraywish, Y. Xu, and K. Salonitis, “Evaluating state of information systems failure in developing countries using ITPOSMO model,” ICAC 2017 - 2017 23rd IEEE Int. Conf. Autom. Comput. Addressing Glob. Challenges through Autom. Comput., no. September, pp. 7–8, 2017, doi: 10.23919/IConAC.2017.8082032.
R. Heeks, “Failure, Success and Improvisation of Information Systems Projects in Developing Countries,” SSRN Electron. J., 2002, doi: 10.2139/ssrn.3477762.
H. Elkadi, “Success and failure factors for e-government projects: A case from Egypt,” Egypt. Informatics J., vol. 14, no. 2, pp. 165–173, 2013, doi: 10.1016/j.eij.2013.06.002.
R. Heeks, “e-Government in Africa: Promise and practice,” Inf. Polity Int. J. Gov. Democr. Inf. Age, vol. 7, no. 2,3, pp. 97–114, 2002.
D. Napitupulu, D. I. Sensuse, and Y. G. Sucahyo, “Sosio-technical factors of e-government implementation,” Int. Conf. Electr. Eng. Comput. Sci. Informatics, vol. 4, no. September, pp. 690–695, 2017, doi: 10.11591/eecsi.4.1095.
R. Heeks, Implementing and managing egovernment : an international text , 1st ed. London; Thousand Oaks, CA: SAGE Publications, 2005.
L. Lessa, S. Negash, and M. Belachew, “Steering e-government projects from failure to success: Using design-reality gap analysis as a mid-implementation assessment tool,” Int. Bus. Concepts, Methodol. Tools, Appl., no. January, pp. 1884–1898, 2016, doi: 10.4018/978-1-4666-9814-7.ch086.
M. Sounders, P. Lewis, and A. Thornhill, Research Methods for Business Students, vol. 7, no. September. 2016.
Downloads
Published
How to Cite
Issue
Section
License
The copyright to this article is transferred to Universitas Mercu Buana (UMB) if and when the article is accepted for publication. The undersigned hereby transfers any and all rights in and to the paper including without limitation all copyrights to UMB. The undersigned hereby represents and warrants that the paper is original and that he/she is the author of the paper, except for material that is clearly identified as to its original source, with permission notices from the copyright owners where required. The undersigned represents that he/she has the power and authority to make and execute this assignment.
We declare that this paper has not been published in the same form elsewhere.
Furthermore, I/We hereby transfer the unlimited rights of publication of the above-mentioned paper as a whole to UMB. The copyright transfer covers the right to reproduce and distribute the article, including reprints, translations, photographic reproductions, microform, electronic form (offline, online) or any other reproductions of similar nature.
The corresponding author signs for and accepts responsibility for releasing this material on behalf of any and all co-authors. This agreement is to be signed by at least one of the authors who have obtained the assent of the co-author(s) where applicable. After submission of this agreement signed by the corresponding author, changes of authorship or in the order of the authors listed will not be accepted.
Retained Rights/Terms and Conditions
Although authors are permitted to re-use all or portions of the Work in other works, this does not include granting third-party requests for reprinting, republishing, or other types of re-use.
Our Articles are licensed under CC BY-NC
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
