Analisa dan Perancangan Sistem Informasi Production Support System Berbasis Web Pada PT Adicipta Inovasi Teknologi
Kata Kunci:
Outstanding Ticket, JSON, Get OS Ticket Realization, Fill Daily Activity, Black Box, Web Based Information SystemAbstrak
PT Adicipta Inovasi Teknologi or AdIns is an IT Solution Company which has product called CONFINS (Consumer Finance and Leasing Solution). Production CONFINS department is in charge of maintenance CONFINS system and gives services to client. Outstanding ticket and aging ticket are the Key Performance Indicator (KPI) of Production department. There are outstanding ticket target for every team and mandays target for employee in every month. Production Support System have some features to meet the needs of Production Department in monitoring the target. These features include recording outstanding ticket target and mandays employee, recording daily activity that is more standard, get outstanding ticket and mandays data from JIRA system, provide information and achievement report of outstanding ticket target for every team and mandays target for every employee, daily activity report, and monthly report for management. With these features, every member in Production department can monitor the whole target and report can be provided effectively and doesn't need manual processing, as well as employee performance can be monitored through daily activity report.
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