A Systematic Literature Review of Six Sigma Approach in Manufacturing and Services Industries in Indonesia
DOI:
https://doi.org/10.22441/ijiem.v5i3.25250Kata Kunci:
Six sigma, Manufacturing, Services, Industry, Literature reviewAbstrak
The present work is a review of literature, to identify the improvements acquired from the application of the Six Sigma methodology in manufacturing and services industries in Indonesia. This systematic review intends to identify how manufacturing research is contributing to the development of the Industry in Indonesia agenda and for a broader understanding about the links between the manufacturing and services sectors. This systematic review intends to identify by mapping and summarizing existing research efforts, identifying research agendas, as well as gaps and opportunities for research development. The papers were selected base on relevant articles to the topic of work, and the bibliographic databases used for the research were the Google Scholar, ScienceDirect, ResearchGate, etc. The study counted on 50 articles to better exemplify these points, being 36 focused on the manufacturing sector and 14 on the services sector. In both sectors the variability of the process, improving process quality, productivity, efficiency, the service provided, increasing customer satisfaction, reducing costs, timeliness. It has been found that Six Sigma is a versatile tool that can be adapted and applied in any segment, allowing potential opportunities for new research and applications. Basic tools for brainstorming such as Pareto analysis and cause-effect analysis are definitely used in both industries: manufacturing and service.Unduhan
Referensi
Access, O., & Sinaga, R. (2017). The Quality Of Brick Products In Brick Production Process Using Six-Sigma Method At A Brick Factory in Deli Serdang Regency Risma Sinaga. American Journal of Engineering Research (AJER), 6(10), 14–27.
Aditama, R., & Imaroh, T. S. (2020). Strategy for Quality Control of “ Ayam Kampung ” Production Using Six Sigma-DMAIC Method ( Case Study in CV . Pinang Makmur Food ). International Journal of Innovative Science and Research Technology, 5(1), 538–553.
Adriyanti, D. W., & Vanany, I. (2019). Application Six Sigma Method in Green Leaf Threshing Tobacco Plant. In D. W. Adriyanti & I. Vanany (Eds.), The 1st International Conference on Business and Management of Technology (IConBMT) August (Issue 5, pp. 97–103). IPTEK Journal of Proceedings Series.
Gunawan, H., & Karimah, H. (2017). The Six Sigma Approach for the Development of Accounting Information System Performance. Journal of Applied Accounting and Taxation, 8(1), 15–21. http://jurnal.polibatam.ac.id/index.php/JAAT/article/view/543/369
Hardiansyah, T. D., Bustommy, A. Y., Setioko, F. I., & Rimawan, E. (2019). Methods for Applying the Sigma Ethodology to Reduce Drilling Waste Water Wasteeroperational Treatment in PT . RST (Case Study of Chemical Companies). International Journal of Innovative Science and Research Technology, 4(7), 1298–1304.
Herlambang, H. (2020). Six Sigma Implementation in Connector and Terminals Manufacturing Company : A Case Study. IJIEM - Indonesian Journal of Industrial Engineering and Management, 1(1), 1. https://doi.org/10.22441/ijiem.v1i1.9305
Hernadewita, H., Ismail, M., Nurdin, M., & Kusumah, L. (2019). Improvement of Magazine Production Quality Using Six Sigma Method : Case Study of a PT . XYZ. Journal of Applied Research on Industrial Engineering, 6(1), 71–79. https://doi.org/10.22105/jarie.2019.159327.1066
Irwanto, M. M., Hamsal, M., & Purba, H. H. (2019). Filling Capability Analysis For Shampoo Production: A Case Study in The Manufacturing Industry. Atlantis Press, 72(Icbmr 2018), 73–79. https://doi.org/10.2991/icbmr-18.2019.13
Kartika, H., Norita, D., Triana, N. E., Roswandi, I., Rahim, A., Naro, A., Izzati, T., Munita, A. A., Junaedi, D., Suprihatiningsih, W., Purwanto, A., & Bakti, C. S. (2020). Six sigma benefit for Indonesian pharmaceutical industries performance: A quantitative methods approach. Systematic Reviews in Pharmacy, 11(9), 466–473. https://doi.org/10.31838/srp.2020.9.66
Kristanto, W., & Wiguna, I. P. A. (2018). Defect Analysis of Building Construction Works Building in Surabaya with Six Sigma Method. International Journal of Innovative Science and Research Technology, 3(7), 600–609.
Kurnia, H., Jaqin, C., & Manurung, H. (2022). Implementation of the Dmaic Approach for Quality Improvement At the Elastic Tape Industry. J@ti Undip: Jurnal Teknik Industri, 17(1), 40–51. https://doi.org/10.14710/jati.17.1.40-51
Lukitaputri, A. A., Dachyar, M., & Yadrifil. (2015). Designing jewellery manufacturing industry productivity improvement using DMAIC method. International Journal of Applied Engineering Research, 10(13), 33836–33841.
Maryani, E., Purba, H. H., & Sunadi. (2021). Analysis of aluminium alloy wheels product quality improvement through dmaic method in casting process: A case study of the wheel manufacturing industry in Indonesia. Journal Europeen Des Systemes Automatises, 54(1), 55–62. https://doi.org/10.18280/jesa.540107
Mukhlis, D., Fathurohman, H., & Dewi, I. N. (2023). Quality Improvement to Reduce Paper Bags Defects Using DMAIC Method in Cement Industry. 4(3), 624–631. https://doi.org/10.22441/ijiem.v4i3.22041
Ngatilah, Y., P, F., L, A., Pujiastuti, C., & P, I. (2018). Use of Six Sigma and Kaizen Methods to Reduce Concrete Iron Defects (Case Study of PT. Hanil Jaya Steel). International Conference on Science and Technology, 1(Icst), 678–683. https://doi.org/10.2991/icst-18.2018.138
Prastyo, Y., & Rimawan, E. (2018). Reduce Reject Painting Process Using Six Sigma Method with Dmaic Approach and Experiments on Brake Disc Products ( 1 Rc Hub ) ( Case Study in Pt . Xyz ). International Journal of Innovative Science and Research Technology, 3(10), 327–337.
Primandaru, S., & Soeparno, S. (2019). Delivery Performance Improvement Using Six Sigma Method: A Case Study At Fmc Agricultural Manufacturing. Jurnal Sosial Humaniora ITS, 0(01), 45. https://doi.org/10.12962/j24433527.v0i01.5758
Purowenang, C., & Rimawan, E. (2018). Increase Haul Truck Transmission Component Life with DMAIC Approach. International Journal of Innovative Science and Research Technology, 3(12), 390–397.
Putri, N. T., Fatrias, D., Hidayat, B., Yusof, S. M., & Indrapriyatna, A. S. (2018). Reducing Bag Defects Using Six Sigma Methodology : A Case Study in a Cement Industry. 2018 7th International Conference on Industrial Technology and Management Reducing, 11–16.
Pyzdek, T., & Keller, P. A. (2010). The Six Sigma Handbook (T. Pyzdek (ed.); 3rd ed.). The McGraw-Hill Companies, Inc.
Rawendra, R. D. S., & Puspita, V. O. (2020). Use of Six Sigma Methods to Reduce Packaging Defect in Sweetened Condensed Milk Sachets: A Case Study in XYZ Milk Industry, Indonesia. IOP Conference Series: Earth and Environmental Science, 426(1), 1–10. https://doi.org/10.1088/1755-1315/426/1/012174
Ridwan, A., & Noche, B. (2018). Model of the port performance metrics in ports by integration six sigma and system dynamics. International Journal of Quality and Reliability Management, 35(1), 82–108. https://doi.org/10.1108/IJQRM-03-2016-0041
Rimantho, D., Hernadi, D., Cahyadi, B., Prasetyani, R., & Kurniawan, Y. (2017). The application of six sigma in process control of raw water quality on pharmaceutical industry at Indonesia. International Journal of Applied Engineering Research, 12(6), 848–860.
Rimawan, E., Dwiyantoro, B., Faizin, M., & Nasir, M. (2019). Analysis of Quality Control to Reduce Defect Products in Steel K-015 Cable Using DMAIC Method at PT. Sucaco, Tbk. International Journal of Innovative Science and Research Technology, 4(8), 751–759.
Rimawan, E., & Pratama, A. (2018). Improvement of Quality Control of Herbicide Products using the DMAIC Method Case Study in Chemical Companies in Merak- Banten. International Journal of Innovative Science and Research Technology, 3(12), 84–98.
Rinawati, D. I., Andini, A. R., & Sari, D. P. (2019). Improving Quality for Plate Assembly of Drum Brake Using Six Sigma Method. AIP Conference Proceedings, 030003(June), 1–8.
Rofiudin, M., & Santoso, D. (2018). Improve Capability Process to Optimizing Productivity : Case Study Line Process Packing Assembly. Operations Excellence, 10(2), 175–182.
Rozak, A., Jaqin, C., & Hasbullah, H. (2020). Increasing Overall Equipment Effectiveness in Automotive Company Using DMAIC and FMEA Method. Journal Europeen Des Systemes Automatises, 53(1), 55–60. https://doi.org/https://doi.org/10.18280/jesa.530107
Saryanto, S., Purba, H. H., & Trimarjoko, A. (2020). Improve quality remanufacturing welding and machining process in indonesia using six sigma methods. Journal Europeen Des Systemes Automatises, 53(3), 377–384. https://doi.org/https//doi.org/10.18280/jesa.530308
Shafira, Y. P., & Mansur, A. (2018). Production quality improvement analysis of grey cambric using Six Sigma Method. MATEC Web of Conferences, 154, 0–3. https://doi.org/10.1051/matecconf/201815401090
Shonhadji, N. (2017). Using six sigma tools to improve strategic cost management : Management accounting perspective. Journal of Economic, Business, and Accountancy Ventura, 19(3), 427–434. https://doi.org/10.14414/jebav.v19i3.762
Sjarifudin, D., Kurnia, H., Purba, H. H., & Jaqin, C. (2022). Implementation of six sigma approach for increasing quality formal men’s jackets in the garment industry. Jurnal Sistem Dan Manajemen Industri, 6(1), 33–44. https://doi.org/10.30656/jsmi.v6i1.4359
Syafwiratama, O., Hamsal, M., & Purba, H. H. (2017). Reducing the nonconforming products by using the six sigma method: A case study of a polyester short cut fiber manufacturing in Indonesia. Management Science Letters, 7(3), 153–162. https://doi.org/10.5267/j.msl.2016.12.001
Tang, L. C., Goh, T. N., Yam, H. S., & Yoap, T. (2006). Six Sigma, Advanced Tools for Black Belts and Master Black Belts (L. C. Tang & T. N. Goh (eds.); 10th ed.). John Willey & Sons. Ltd. (UK).
Tirtaningrum, A. P., & Ernawati, D. (2023). Analysis of the Factors Causing Delays of Delivery Using the Six Sigma Method ( Case Study : Kompindo Wiratama Inc .). 4(3), 259–277. https://doi.org/10.22441/ijiem.v4i3.20819
Trimarjoko, A., Saroso, D. S., Purba, H. H., Hasibuan, S., & Aisyah, S. (2019). Integration of nominal group technique, Shainin system and DMAIC methods to reduce defective products: A case study of tire manufacturing industry in Indonesia. Management Science Letters, 9(2), 2421–2432. https://doi.org/10.5267/j.msl.2019.7.013
Valdi, P. E., Rohmani, A., Gamayanto, I., Sani, R. R., & Rahma, S. A. (2019). Analysis Implementation of Six Sigma Methods: The Case of PPSDM Migas Cepu. Proceedings - 2019 International Seminar on Application for Technology of Information and Communication: Industry 4.0: Retrospect, Prospect, and Challenges, ISemantic 2019, 306–312. https://doi.org/10.1109/ISEMANTIC.2019.8884339
Wijaya, A. J., Trusaji, W., Akbar, M., Ma’Ruf, A., & Irianto, D. (2018). Improving Quality of Shoe Soles Product using Six Sigma. IOP Conference Series: Materials Science and Engineering, 319(1), 1–6. https://doi.org/10.1088/1757-899X/319/1/012049
Yuliyono, A. D., Baehaki, Luqman, D., Utama, D. N., & Wibowo, A. (2019). Six Sigma Based Performance Measurement of Tax Return Processing Improvement (Case Study: Directorate General of Taxes for Republic of Indonesia). IOP Conference Series: Materials Science and Engineering, 598(1). https://doi.org/10.1088/1757-899X/598/1/012057
Yurim Zagloel, T., Ardi, R., & Poncotoyo, W. (2018). Six sigma implementation model based on critical success factors (CSFs) for Indonesian small and medium industries. MATEC Web of Conferences, 218, 1–11. https://doi.org/10.1051/matecconf/201821804017
Unduhan
File Tambahan
Diterbitkan
Cara Mengutip
Terbitan
Bagian
Lisensi
The copyright to this article is transferred to Universitas Mercu Buana (UMB) if and when the article is accepted for publication. The undersigned hereby transfers any and all rights in and to the paper including without limitation all copyrights to UMB. The undersigned hereby represents and warrants that the paper is original and that he/she is the author of the paper, except for material that is clearly identified as to its original source, with permission notices from the copyright owners where required. The undersigned represents that he/she has the power and authority to make and execute this assignment.
We declare that:
1. This paper has not been published in the same form elsewhere.
2. It will not be submitted anywhere else for publication prior to acceptance/rejection by this Journal.
3. A copyright permission is obtained for materials published elsewhere and which require this permission for reproduction.
Furthermore, I/We hereby transfer the unlimited rights of publication of the above mentioned paper in whole to UMB. The copyright transfer covers the exclusive right to reproduce and distribute the article, including reprints, translations, photographic reproductions, microform, electronic form (offline, online) or any other reproductions of similar nature.
The corresponding author signs for and accepts responsibility for releasing this material on behalf of any and all co-authors. This agreement is to be signed by at least one of the authors who have obtained the assent of the co-author(s) where applicable. After submission of this agreement signed by the corresponding author, changes of authorship or in the order of the authors listed will not be accepted.
Retained Rights/Terms and Conditions
1. Authors retain all proprietary rights in any process, procedure, or article of manufacture described in the Work.
2. Authors may reproduce or authorize others to reproduce the Work or derivative works for the authors personal use or for company use, provided that the source and the UMB copyright notice are indicated, the copies are not used in any way that implies UMB endorsement of a product or service of any employer, and the copies themselves are not offered for sale.
3. Although authors are permitted to re-use all or portions of the Work in other works, this does not include granting third-party requests for reprinting, republishing, or other types of re-use.
