ANALISIS PENGARUH KOMUNIKASI PEMASARAN TERPADU TERHADAP CUSTOMER-BASED RETAILER EQUITY (STUDI PADA PELANGGAN MINI-MARKET INDOMARET DI RAWA BUAYA, JAKARTA BARAT)
DOI:
https://doi.org/10.22441/jies.v13i2.2429Keywords:
Komunikasi pemasaran terpadu, Retailer equityAbstract
Brand equity sangat penting untuk sebuah merek agar dapat bersaing di era yang sangat kompetitif saat ini. Konsep brand equity dapat juga diterapkan pada peritel, yang disebut sebagai customer based retailer equity (CBRE). Indomaret sebagai salah satu peritel mini-market yang mendominasi pasar di Indonesia berusaha untuk meningkatkan brand equity-nya agar dapat memenangkan persaingan. Salah satu cara untuk meningkatkan CBRE adalah melalui komunikasi pemasaran terpadu (IMC). Studi ini bermaksud untuk mengetahui pengaruh IMC terhadap CBRE Indomaret. Hasil analisis SEM dengan LISREL menunjukkan bahwa IMC berpengaruh positif dan signifikan terhadap CBRE. Pengaruh IMC terhadap CBRE adalah sebesar 57% dan sisanya dipengaruhi faktor lainDownloads
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